Refund Policy

Last updated: 25 July 2026

FlowShiftHub ("we," "us," "our") sells digital downloadable products only (PDF guides, planners, and related digital content, collectively the "Products"). We want you to buy with confidence, which is why every purchase is backed by our 30-Day Money-Back Guarantee.

This policy does not affect your statutory rights as a consumer under UK law.

1. Our 30-Day Money-Back Guarantee

If you're not satisfied with your purchase for any reason, you can request a full refund within 30 days of your purchase date. You don't need to give a detailed explanation — just get in touch and we'll take care of it.

To request a refund, email hello@flowshifthub.com with your order number. We aim to respond within 2 business days and process approved refunds promptly.

2. How Refunds Are Processed

Approved refunds are issued to your original payment method within 5–10 business days of approval. You'll receive an email confirmation once the refund has been processed. Depending on your bank or card provider, it may take a few additional days for the funds to appear in your account.

3. Fair Use

Our guarantee is designed to remove risk from trying our Products, not to enable repeated or abusive claims. We reserve the right to decline a refund request where there's clear evidence of abuse of this guarantee (for example, a pattern of purchasing and refunding the same or similar Products repeatedly). This is rare, and the vast majority of genuine requests are approved without issue.

4. After 30 Days

Refund requests made more than 30 days after purchase are considered on a case-by-case basis, for example where a file is defective or was never successfully delivered. Contact us at hello@flowshifthub.com and we'll do our best to help.

5. Contact Us

FlowShiftHub 21 Lovell Park Hill, Leeds, LS7 1DF, United Kingdom Email: hello@flowshifthub.com

Nothing in this policy affects your statutory rights under UK consumer protection law.